Call centre Agents at Discovery wanted

Key Purpose

The successful applicant will be responsible for but not limited to the following job functions:

• Maintaining accurate details and statistics of all queries
• Providing product information to all Discovery Life clients in line with standards and protocols
• Ownership and accountability of all telephonic and written queries
• Processing online service quotes
• Processing service changes/admin online and over billing periods
• Ensuring resolution to first time queries

Personal Attributes and Skills 

• Excellent numeric and verbal ability
• Exceptional communication skills – predominantly listening skills i.e. identifying the problem
• Assertiveness, combined with patience and tolerance
• Pro-active problem solver, showing initiative
• Good time management skills
• Professionalism
• Attention to detail

Qualifications & Experience ESSENTIAL

• Matric
• A minimum of 1 year In-bound Call Centre experience within a financial services institution
• A minimum of 1 year Life Insurance experience is essential

ADVANTAGEOUS

• Relevant Diploma
• Fluent in Afrikaans
• Knowledge of Magic 8, Applix, Discovery Life Service Launch Pad
• Life Insurance knowledge

Type of Position : Permanent

How to apply for this:

APPLY HERE>>> Durban

APPLY HERE>>> Centurion & Sandton

Closing date: 05-10-2016