Key Purpose
To take calls and assist all discovery clients with queries and provide query resolutions.
Key Outputs
- Dealing with multiple telephonic queries from Discovery member, brokers and franchises.
- Dealing with all queries through to resolution.
- Logging of all queries
- Keeping clients up to date with their queries
- Ensuring excellent quality service to all members
- Completing administrative and repetitive tasks in keeping accurate, detailed stats of all queries/correspondence and reporting on it on a weekly basis
- Routing all enquiries to correct departments
- Working on Discovery Systems
Personal Attributes and Skills
- Passion for service
- Self driven development and growth
- Emotional maturity
- Verbal and written communication
- Resilience
- Judgment
- Innovation and optimism
- Planning and organizing
- Problem solving
Qualifications & Experience Essential
- Completed Matric with Mathematics or Accounting
- 6 Months customer service experience
How to apply for this:
Port Elizabeth - apply here
Cape town - apply here
Source : DISCOVERY
Closing date : 01-12-2016
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