To provide professional and efficient call services in order to optimise client experience for Nedbank clients and ensure continued relationships are created and maintained.
Job Responsibilities
Complied with processes
Managed calls
Managed Transformation and Change
Managed Self
Managed internal and external relationships
Managed calls
Managed Transformation and Change
Managed Self
Managed internal and external relationships
Essential Qualifications
Matric / Grade 12 / National Senior Certificate
Preferred Qualification
Certificate: Call Centre
Type of Exposure
Working with a group and individually to identify alternative solutions to a problem
Capturing data
Completing various administrative and secretarial duties (e.g.; answering phones; making copies; filing)
Checking accuracy of reports and rec
Communicating internally
Managing conflict situations
Building and maintaining effective relationships with diverse internal and external stakeholders
Sharing information in different ways to increase internal stakeholders understanding
Managing customer expectations
Comparing two or more sets of information
Interacting with diverse people
Interacting with external clients
Working in a fast-paced and changing environment
Working in a team
Technical / Professional Knowledge
Microsoft Office
Administrative procedures and systems
Relevant regulatory knowledge
Relevant software and systems knowledge
Business writing skills
Banking knowledge
Banking procedures
Cluster Specific Operational Knowledge
Business principles
Business terms and definitions
Governance, Risk and Controls
Behavioural Competencies
Building Customer Loyalty
Communication
Technical/Professional Knowledge and Skills
Managing Work (includes Time Management)
Adaptability
Quality Orientation
How to apply for this:
Closing date: 14-03-2017
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