Bidvest Bank - Branch Consultant(teller) vacancy

Requirement Overview

To provide excellent service to customers through buying the banks products to clients and performing administrative duties Foreign Exchange Product Knowledge including working with exchange rates. Good general knowledge on world currencies/ countries. Strong Customer care principles. Easy to adjust to change Good product knowledge to satisfy Customer needs. Process foreign exchange transactions Cross sell full range of BIDVest Bank products & services Interact with customers in a friendly and professional manner. Address customer queries and complaints in a professional manner. Must be prepared to work shift branch hours Represent BIDVest Bank in a professional manner Ability to work with cash. Knowledge of POS system, Merlin and Money Gram Must be self-motivated and energetic Good positive attitude with a positive outlook on life.

Duties and Responsibilities

*Able to deal with difficult clients and provide feedback within required turnaround time
*To provide excellent customer service to clients by processing transactions and managing any differences immediately with the Supervisor
*Contribute to excellent staff interaction and team work
*Contribute to the Financial well-being of the branch / region Build relationships with customers *Accurate processing of transactions
*Update all registers and documentation daily
*Adherence to relevant Operating Procedures.
*Willing and able to work under pressure.
*Use initiative to personally grow and develop.
*Assertiveness / Confidentiality / Cost conscious /
*Desire to provide the best possible service to ALL Customers.
*Be responsible and Accountable for your actions.
*Order cash proactively before cut offs and assist with deliveries where necessary
*Update all registers and documentation daily
*Ensure that all transactions adhere to relevant company policies and procedures ensuring a clean audit and those risks are managed proactively Supervise the adherence to operating procedures of staff in the branch
*Compile and submit necessary reports to support the Branch Supervisor to check Ops Stats, monitor revenue targets, sales, incidents, any discrepancies and audit reports Train, develop and mentor the staff in the Branch to ensure a culture of continuous learning and development
*Motivate staff through managing the performance levels inspiring excellent customer service through reward and recognition


SKILLS: 

Interpersonal skills
Teamwork
Good Communication Skills
Adaptability
Customer Service
Accuracy/Attention to detail Planning/Organising ability
Ability to learn
Ability to work under pressure

QUALIFICATION: 

Grade 12 Certificate in Banking 2-4 years’ foreign exchange and banking experience

How to apply for this:


APPLY HERE

Closing date: 24-10-2017