Liberty - Customer Service Agent x3

INTRODUCTION

MMI Health, an entity of MMI Holdings Limited (MMI), delivers sustainable, integrated health solutions that meet the needs of clients in the different segments and maximise lifetime client value. We build and maintain a culture of innovation, and create value through unique insights of how to achieve specific outcomes by using a defined set of Health capabilities. This vacancy is in Transmed, a segment of MMI Health, based at our Braamfontein regional office.

WHAT YOU'RE GOING TO DO

Ensuring the resolution of client queries and aim to achieve first call resolution
Maintaining the goodwill of the company by upholding the SLA standards
Investigating queries where necessary and provide timeous feedback to the member
Interpreting the query and determine the appropriate path of resolution
Escalating queries where necessary to ensure member satisfaction
Accurate logging of information for statistical reporting purposes

WE'RE LOOKING FOR SOMEONE WITH

Matric or Grade 12 equivalent
MS Office proficiency
2-3 years' experience in a call centre or client service environment is essential
Medical Aid administration experience(would be an advantage)
Excellent communication skills (Both written and verbal)


ADDITIONAL INFORMATION

Shortlisted candidates will be subject to the following statutory checks:

• ITC
• Qualifications
• Criminal
We reserve the right not to fill this vacancy

How to apply for this:

APPLY HERE

Closing date: 30-10-2017