Call Centre Agent vacancies - Nedbank

Job Purpose

To provide professional and efficient call services in order to optimise client experience for Nedbank clients and ensure continued relationships are created and maintained.

Job Responsibilities

Adhere to the daily schedule to ensure that targets are met by following the work plan. Answer 90% of all calls within 60 seconds (90/60) as per Service level Agreements (SLA) Generate lead targets required on a month to month basis by offering products to the clients.
Prevent losses that may occur in the business by being vigilant and making sure all calls are logged correctly. Escalate all unresolved queries to management by logging the case on the system.
Ensure information is provided correctly to stakeholders by maintaining knowledge sharing knowledge with team.
Understand the nature of the client's query by reiterating the key points raised by the client.
Give continuous feedback to management and the back office and ensure that stakeholders are also updated through communication of information required by the different stakeholders.

Minimum Experience Level

Minimum 6 - 12 months experience in a Call Agent experience essential

Essential Qualifications

Matric / Grade 12 / National Senior Certificate essential
NQF Level 5 or Higher in a Financial or Banking related field would be an advantage
FAIS Complaint qualification (Min 120 Credits) is preferred

Type of Exposure 

Checking accuracy of reports and records
Building and maintaining effective relationships with diverse internal and external stakeholders
Sharing information in different ways to increase internal stakeholders understanding
Managing customer expectations
Working in a fast-paced and changing environment
Working in a team

Technical / Professional Knowledge

Administrative procedures and systems
Relevant software and systems knowledge
Business writing skills and principles
Banking knowledge and procedures
Business terms and definitions
Governance, Risk and Controls and Relevant regulatory knowledge

How to apply for this:

APPLY HERE