Customer Care Agent at e.tv

If you’re interested in the vast, challenging and exciting field of broadcasting. South Africa’s only free-to-air commercial TV channel, e.tv, is looking for 4 Customer Care Centre Agents to join its Cape Town team on an 8 month Fixed Term Contract. Reporting to the Customer Care Manager your

Key Performance Areas will include:

Receiving incoming viewer calls
Resolving and responding to customer queries, complaints, comments and suggestions
Providing advice to callers about OpenView HD (OVHD) related issues
Promotion of the e and OVHD brand names and loyalty to the channel through excellent service delivery
Ad-hoc monitoring of transmission of OVHD channels in order to pro-actively identify and report transmission problems
Logging all viewer information on our Customer Relationship Management Software.

Requirements

Matric
Computer literacy: MS word, MS excel and MS outlook
Exposure to customer services, client liaison or contact centres
A communication related qualification is an added advantage
Good interpersonal skills
Strong written and oral communication skills
Excellent voice/telephone manner
Must be bilingual
Must have the aptitude to grasp technical information relating to television sets and decoders

Note: The successful candidate will be required to work irregular hours including weekends and public holidays.

How to apply for this

Closing date is 22 June 2016. If you meet the minimum requirements for the position as stated, please send your Application Form (download here) together with your CV, certified copies of your ID & Qualifications, to jobs@etv.co.za.

Applicants will be shortlisted based on the minimum requirements, as well as submission of complete documentation as mentioned above.If you have not received a response within 14 days after the closing date of the advert, please accept that your application was not successful.