Customer Relationship Representative Learnership(SA Breweries)

South African Breweries invites applications for a Customer Relationship Representative or Contact Centre Learnership in Randburg. This job entails a 12 months learnership contract. Learning modules to be covered include making and receiving calls; negotiation skills; telesales & time management.

Purpose of the learnership

To support the drive to increase brand equity, sales volumes, market share and corporate reputation by providing telephonic support to customers through the establishment of good customer relations and by marketing the companies products and services to meet customer requirements. Ensure prompt resolution of queries so that customer service levels can be maximised and the business can achieve sustainable competitiveness and act as the link between customers and depot functions.

Requirements

Matric certificate
Candidates with disability will be considered first
Computer literacy (MS Office)
Good typing skills/ data capturing ability
SAP CRM experience (advantageous)
Contact centre and/or Sales work experience (advantageous)
Sales and/or Marketing related qualification (advantageous)
Administration skills – Must be fluent in English and another language
Candidate must be able to get to Randburg on a daily basis

Responsibilities

Attend all training and contact sessions scheduled

Complete assignments and portfolio of evidence

Attend to customer’s order query by determining the order status and attending to the type of request: order change, load prioritisation, delivery change, delivery time change, ETA, credit blocked, out of stock, dispatched, out of delivery day, planned order or unplanned order

Attend to the customer’s query in an efficient and professional manner through determining the reason for the call and if it is a new or existing query

Attend to customer’s credit query regarding balance enquiries or statement requests or log the call and transfer to relevant credit (specialist) function

Attempt to retain customers that indicate an intention to start using competitor brands; utilise escalation if necessary

Provide the customer with feedback when the query has been resolved and during the query resolution process if necessary

How to apply for this:

Click here to apply

Closing date : 13 June 2016