Seasonal Customer Service Agents wanted at Amazon

Amazon South Africa is seeking bright, articulate, detail-oriented applicants with a desire to contribute to world class customer service to join them in a seasonal/short term position as a Customer Service Associate. These positions are based in Cape Town.

As a Seasonal Amazon Customer Service Associate is a critical part of our mission to deliver timely, accurate and professional customer service to all Amazon customers. This vital position requires an action-orientated, flexible problem-solver who will assist customers in resolving any and all customer facing problems. Associates may communicate with customers via phone, email and chat. Associates will utilize a variety of software tools to navigate customer accounts, research and review policies and communicate effective solutions in a fun, and fast paced environment.

Working hours: You will be required to work shifts, this could be during the night (majority) or potentially during the day


Required Skills

Customer Obsession
Communication Skills
Problem Solving Skills
Computer Skills

Requirements

Successfully completed NQF Level 4 Qualification (Matric/Grade 12/Standard 10)
Excellent command of English Language (verbal and written)
Excellent typing, phone, and computer navigation skills
Ability to navigate the Internet, email, and chat to customer via Instant Messenger tools
Ability to cope well in a high pressure environment while maintaining high quality outputs
Experience working in a customer service environment for at least 2 years
Experience working under pressure in a fast-paced work environment while consistently meeting standards for productivity and quality
Demonstrated ability to work as an effective team member
Strong interpersonal skills
Comfortable and able to function in an ambiguous, fast paced work environment
Flexibility to work shifts
Positive, compassionate attitude and a passion for customer service

How to apply for this


Send your names and contact details to cs-cpt-hvh@amazon.com to attend an Amazon hiring event. Please note that you will not be able to access the building unless you have RSVP’d to the email address listed above.