X15 Contact Centre Agent wanted at Sanlam

Sanlam seeks 15 Call Centre Representative to join its Customer Service department in Bellville. Please note that this inbound call centre position.

Key Responsibilities

Our business is dived into three divisions, a call centre a front of office and an administration division that deals with all other types of communication and correspondence from our customers.
You will be responsible for providing professional and effective services to brokers, advisors and customers; meeting customer’s expectations, particularly in terms of quality and time-lines in compliance with the company’s standards.
Effectively deal with all client calls; investigating, and ensuring resolution of client policy service enquiries.

Please note that this is inbound call centre position

Minimum Requirements

Matric/Grade 12
Tertiary qualification would serve as an advantage
Life insurance customer service experience
Experience in assurance administration.
Competent with the administration of life covers, retirement annuities, savings plans and investments.
Call Centre experience is critical for this position.

Knowledge

We require individuals that are able to fluently communicate in English and Afrikaans. An African language would be advantageous.
Must be very effective in simultaneously navigating computers while communicating with clients on the phone.

Competencies

Must have passion for customer services
Strong communication skills
Aptitude to identify and solve problems
Capacity to manage information
Very good Interpersonal skills
You must have Integrity and hold respect for others

How to apply for this:

APPLY HERE

Closing date is 30 September 2016