Job Purpose
To provide world class service by attending to Bulk Teller transactions, Treasury movements and by referring cross sell opportunities to sales staff.
Job Responsibilities
Supported Transformation, Change and continued Improvement
Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank culture building initiatives (e.g. Surveys etc.).
Mitigated Risk Ensure accuracy and prevent fraud, minimise risks and losses by authenticating clients, transactions and by following relevant procedure and policies.
Produced Written and Stamped Teller Entries (WASTE)Produced Written and Stamped Teller Entries (WASTE) Meet technical, company standards and practices, by processing inter-bank transfers; preparing all transactional documents and originals (WASTE) in waste bags by the required deadline for hand over to couriers. Identify and resolve work obstacles and problems effectively, by checking and ensuring the accuracy of deposits and withdrawals and by following processes and procedures relating the Bulk Teller.
Identified Cross-Selling Opportunities Provide sales leads and enable cross-selling (without advising) of products by identifying, making suggestions, and referring to the relevant department for action. Improve performance and implement advice by keeping abreast with policy changes, implementing branch priority mail and adhering to performance scorecard measures.
Managed Self Remain current and stay abreast of Nedbank risk and compliance requirements by reading the relevant newsletters, websites and attending sessions. Improve personal capability and future growth by identifying training courses. Create and manage own career through guidance and support of Team Leader, department and colleagues.
Provided Client Service Understand and consistently meet client needs by providing world class service to clients, by greeting, listening, asking questions and keeping clients in the loop.
Requirements
Matric / Grade 12 / National Senior Certificate
Minimum Experience Level
5 - 8 years experience in data management
Behavioural Competencies
Applied Learning
Building Partnerships
Building Trust
Communication
Customer Focus
Stress Tolerance
Managing Work (includes Time Management)
Quality Orientation
How to apply for this:
Closing date: 17-10-2016
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