Call Centre Agent ( 4 posts) wanted at Department of labour

Requirements: 

Grade 12/ Diploma. 

Six to Twelve months working experience in Call Centre/ Customer Enquiry or Public Service. 

Knowledge: 

Compensation Fund mandate 

Contact Centre vision and objectives. 

Contact Centre performance requirements 

Compensation Fund product 

Compensation Fund Value Chain 

Relevant Fund Policies, procedures and processes 

Customer Care (Batho Pele Principles) 

Customer Care IT related operating systems 

Technical knowledge. 

Skills: 

Customer and Citizen service orientation (Batho Pele principles) 

Teamwork and collaboration 

Communication (verbal, writing and interviewing skills). 

Quality and excellence orientation 

Self and time management

Attention to detail 

Respect and concern for others 

Analytical thinking 

Planning and organising 

Honesty, Integrity and work ethic 

Adaptation to change (resilience)

Relationship building 

Diligence 

Emotional intelligence 

Technical proficiency in Customer Service 

Business writing 

Information technology 

Customer Care IT related operation system 

Data capturing 

Data and records management 

Telephone and Customer Care etiquette. 

Duties: 

Receive and Process incoming Calls 

Conduct basic back office Functions 

Perform continuous process improvements. 

How to apply for this:

Send your application here:

For Attention: Sub-directorate: Human Resources Planning, Practices and Administration, Compensation Fund

Address:

Acting Chief Director: Corporate Support: P O Box 955, Pretoria, 0001 Or hand deliver at 473 Stanza Bopape, Benstra Building, Arcadia

Source: Department of Labour

CLOSING DATE FOR APPLICATIONS: 10 October 2016 at 16:00 

Applications must be submitted on Z83 form obtainable from any Public Service Department or on the internet at www.gov.za/documents. The fully completed and signed Z83 application form should be accompanied by a recently updated, comprehensive CV as well as recently certified copies of all qualification(s) including a Senior Certificate and ID-document [Driver’s license where applicable], not older than six months. Non-RSA Citizens/Permanent Resident Permit Holders must attach a copy of their Permanent Residence Permits to their applications. Should you be in possession of a foreign qualification, it must be accompanied by an evaluation certificate from the South African Qualification Authority (SAQA). Applicants who do not comply with the abovementioned requirements, as well as applications received late, will not be considered. The Department does not accept applications via fax or email. Failure to submit all the requested documents will result in the application not being considered. Correspondence will be limited to short-listed candidates only. If you have not been contacted within eight (8) weeks after the closing date of this advertisement, please accept that your application was unsuccessful. Suitable candidates will be subjected to a personnel suitability check (criminal record, citizenship, credit re
cord checks, qualification verification and employment verification). Where applicable, candidates will be subjected to a practical assessment for skills/knowledge test. All shortlisted candidates for SMS posts will be subjected to a pre-entry practical exercise that intends to test relevant technical elements of the job, the logistics of which be communicated by the Department. Following the interview and technical exercise, the selection panel will recommend candidates to attend generic managerial competencies using the mandated DPSA SMS competency assessment tools. Successful candidates will be appointed on a probation period of 12 months. The Department reserves the right not to make any appointment(s) to the above post. The successful candidate will be expected to sign a performance agreement. The Department of Labour is an equal opportunity affirmative action employer. The employment decision shall be informed by the Employment Equity Plan of the Department. It is the Department’s intention to promote equity (race, gender and disability) through the filling of this post(s) with a candidate whose transfer / promotion / appointment will promote representativity in line with the numerical targets as contained in our Employment Equity Plan. Applications: Acting Chief Director: Corporate Support: P O Box 955, Pretoria, 0001 Or hand deliver at 473 Stanza Bopape, Benstra Building, Arcadia For Attention: Sub-directorate: Human Resources Planning, Practices and Administration, Compensation Fund