Nedbank - Call centre vacancies

Job Purpose

To provide professional and efficient call services in order to optimise client experience for Nedbank clients and ensure continued relationships are created and maintained.

Job Responsibilities

•Systems; process; services; solutions aligned to business strategy; objectives and values 2.
•Continuously developed professional knowledge relating to field of expertise 3.
•Shared knowledge with team and other professionals4.
•Successfully obtained buy-in for value-adding projects; systems and products / processes Build sound professional relationships by understanding and consistently meeting client needs.
•Build and maintain professional relationships by information sharing and professional networking with other industry experts.
•Develop trusting / professional internal relationships within the team through coaching and training.
•Enhance digital forensic procedures and guidelines by identifying and developing digital forensic standards; procedures and guidelines.
•Ensure digital forensic strategies and procedures are in place maintained and updated through implementation and enforcement.
•Ensure strategies and procedures are aligned with international best practice standards as well as Nedbank's overall strategy by researching best practice and trends and incorporating into the Digital Forensic Support Services (DFSS) strategies Manage computer forensic risks through forensic risk assessments; identification of threats and putting in place capabilities to counter the threats.
•Investigate computer forensic cases; perform data recovery services and action adhoc requests by following standards; procedures and guidelines.
•Keep management and stakeholders updated on digital forensic initiatives through regular reporting (e.g. monthly and quarterly reports).
•Keep clients informed of investigations progress/status through regular communication and interim and final case reporting.
•Fulfil operational duties by budgeting for the branch.
•Manage cost by staying within budget guidelines.
•Improve business results and mitigate risk through consulting services; investigations and data recovery services.
•Become the digital forensic expert for the bank by providing expert advice on all aspects of computer forensics.
•Support the achievement of the business strategy; objectives and values by reviewing Nedbank and Business Unit Plan and ensuring delivered systems; process; services and solutions are aligned.
•Identify training courses and career progression for self through input and feedback from management.
•Ensure all personal development plan activities are completed within specified timeframe.
•Share knowledge and industry trends with team and stakeholders during formal and informal interaction.
•Obtain buy-in for developing new and/or enhanced processes (e.g. operational processes) that will improve the functioning of stakeholders' businesses by highlighting benefits in support of the implementation of recommendations.


Job Outputs

Complied with processes
Managed calls
Managed Transformation and Change
Managed Self
Managed internal and external relationships

Preferred Qualification

Certificate: Call Centre , Matric / Grade 12 / National Senior Certificate

Behavioural Competencies

Building Customer Loyalty
Communication
Technical/Professional Knowledge and Skills
Managing Work (includes Time Management)
Adaptability
Quality Orientation

How to apply for this:

APPLY HERE


Closing date : 16-11-2016