Discovery - Service Consultant(call centre) vacancies

Key Purpose 

Make outbound calls and to receive inbound calls from Discovery Insure clients regarding alarms that have been activated.

Key Outputs 

Call handling: 

Take and make calls within predetermined Service Level Agreements and ensuring a proper Turn Around Time (TAT)
Monitor and respond to alarm signals received
Keep clients informed of progress on interactions
Dispatch emergency service to client location
Personal Attributes and Skills Deciding and initiating action
Working with people
Adhering to principles and values
Applying expertise and technology
Planning and organizing
Delivering results and meeting customer expectations
Following instructions and procedures
Coping with pressure and setbacks


Skills:

Time management
Telephone etiquette
Communication
Listening
Conflict handling
Soft-skills
Qualifications & Experience Qualification:
Matric (Essential)
PSIRA Accreditation (Essential)

Experience:

Minimum 6 months call centre experience (inbound and/or outbound) preferably within a shift environment (Essential)
24 Hour emergency call centre experience (Essential)

How to apply for this:

APPLY HERE

Closing date: 12-01-2017