To provide professional and efficient call services in the MFC Bancassurance/VAPS Outbound Department order to optimise client experience for Nedbank clients and ensure continued relationships are created and maintained.
Job Responsibilities
Adhere to the daily schedule to ensure that targets are met.
Build and maintain professional relationships with all Stakeholders.
Essential Qualifications
Matric / Grade 12 / National Senior Certificate
Preferred Qualification
Call Centre Certificate
Minimum Experience Level
6 months experience in a client facing/call centre environment
Technical / Professional Knowledge
Preferred Qualification
Call Centre Certificate
Minimum Experience Level
6 months experience in a client facing/call centre environment
Technical / Professional Knowledge
Microsoft Office
Behavioural Competencies
Building Customer Loyalty
Communication
Technical/Professional Knowledge and Skills
Managing Work (includes Time Management)
Adaptability
Quality Orientation
How to apply for this:
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