Bidvest - Branch Consultant vacancy

Requirement Overview

Foreign Exchange Product Knowledge including working with exchange rates.

Good general knowledge on world currencies/ countries. 

Strong Customer care principles. 

Easy to adjust to change 

Process foreign exchange transactions 

Cross sell full range of BIDVest Bank products & services Interact with customers in a friendly and professional manner. 

Address customer queries and complaints in a professional manner. 

Must be prepared to work shift branch hours 

Represent BIDVest Bank in a professional manner 

Ability to work with cash. 

Knowledge of POS system, Merlin and Money Gram 

Must be self-motivated and energetic 

Performing administrative duties with positive attitude with a positive outlook on life


Duties and Responsibilities

Able to deal with difficult clients and provide feedback within required turnaround time 

To provide excellent customer service to clients by processing transactions and managing any differences immediately with the Supervisor 

Contribute to excellent staff interaction and team work 

Contribute to the Financial well-being of the branch / region 

Build relationships with customers 

Accurate processing of transactions 

Update all registers and documentation daily 

Adherence to relevant Operating Procedures. 

Willing and able to work under pressure. 

Use initiative to personally grow and develop. 

Assertiveness / Confidentiality / Cost consciousness 

Desire to provide the best possible service to ALL Customers. 

Be responsible and Accountable for your actions. 

Order cash proactively before cut offs and assist with deliveries where necessary 

Update all registers and documentation daily 

Ensure that all transactions adhere to relevant company policies and procedures ensuring a clean audit and those risks are managed proactively 

Compile and submit necessary reports to support the Branch Supervisor to check Ops Stats, monitor revenue targets, sales, incidents, any discrepancies and audit reports

SKILLS: 

Interpersonal skills 

Teamwork 

Good Communication Skills 

Adaptability 

Customer Service 

Accuracy/

Attention to detail 

Planning/

Organising ability 

Ability to learn 

Ability to work under pressure

QUALIFICATION: 

Grade 12 Certificate in Banking (advantageous) 2-4 years’ foreign exchange and banking experience

How to apply for this:

APPLY HERE

Application Closing Date - 2017/01/15