To create a unique client experience by attending to enquiries and teller related transactions, client queries, banking requirements, the needs of clients and refer cross sell opportunities while mitigating risk and contribute to branch objectives.
Job Outputs
Managed Operational Efficiencies
Supported Transformation and Change
Provided Client Service
Identified Quality Sales Leads
Managed Self
Essential Qualifications
Supported Transformation and Change
Provided Client Service
Identified Quality Sales Leads
Managed Self
Essential Qualifications
Matric / Grade 12 / National Senior Certificate
Preferred Qualification
Business Relevant Certificate or Diploma or Institute of Banking.
Type of Exposure
Answering client questions
Interacting with external customers
Changing behaviour to meet the demands of changes at work
Managing client expectations
Interacting with diverse people
Performing teller transactions
Adjusting to a new work process
Performing Foreign Exchange teller transactions
Reconciliation cash and stock balances on hand
Working with clients to solve client problems
Minimum Experience Level
Preferable 6 - 12 months client service experience in a financial industry or bank teller experience.
Technical / Professional Knowledge
Customer service principles
Relevant product knowledge
Branch processes and procedures
Branch service offerings
Corporate Governance & Compliance
Cluster specific operations
Behavioural Competencies
Building Customer Loyalty
Applied Learning
Contributing to Team Success
Communication
Managing Work (includes Time Management)
Stress Tolerance
Quality Orientation
How to apply for this:
Closing date: 17-03-2017
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