Capitec - Client helpdesk agent

Purpose of the Role 

To provide excellent service to the Capitec Bank clients, branch network by attending to telephonic/ written enquiries and complaints within the agreed service levels. This will be achieved by ensuring that a focused, high performance / high commitment environment is developed and sustained across the department in accordance to set business standards.

Qualifications 

National Senior Certificate (Grade 12) or National Certificate (Vocational)

Experience 

At least 2 years’ experience as an Inbound Call Centre Agent or Helpdesk Agent (Essential)
Technical and Administration support within a Contact Centre Environment would be ideal

Knowledge and skills 

IT Qualification (at least an A+) will be an advantage
Excellent telephonic communication skills (clarity, pace, pitch and tone of voice will be used for short listing purposes)
Additional Requirements Willingness to work shifts
Working hours: Shift work (Saturdays and Sundays compulsory)
Clear Criminal and Credit Record
Logical / systematic approach to enquiries
Own reliable transport

How to apply for this:

APPLY HERE

Closing date: 14-05-2019