Capitec Bank - Device Monitoring Agent vacancy

Purpose of the Role 

To provide an excellent service to Capitec Bank clients by ensuring ATMs are functional. This is achieved by monitoring the performance of the ATMs and scheduling service call outs when required within agreed service levels.

Qualifications 

*Grade 12
*A relevant IT qualification (i.e. A+ / N+) would be and added advantage

Experience 

*Inbound / Outbound Contact Centre
*ATM Service Calls
*ATM Custodian
*IT Hardware and software support

Knowledge and skills 

*Knowledge of supplier management
*Negotiation skills
*Ability to troubleshoot
*Computer literacy (MS Office)
*Good telephony communication skills
*Customer service orientation
*Logical / systematic approach to answering questions
*Ability to function independently and as part of a team

Additional Requirements 

*Good interpersonal skills
*Clear criminal and credit record

How to apply for this:

APPLY HERE

Closing date : 30-06-2017