Capitec - Collections Agent(call centre) vacancies

Purpose of the Role

To call defaulting Capitec Bank clients and negotiate repayment of loans, maximizing client retention and minimizing bad debt. The main area of expertise is to minimize bad debt and bad payers. An essential requirement would be to engage and interact telephonically with defaulting Capitec Bank clients.

Qualifications 

National Senior Certificate (Grade 12) or National Certificate (Vocational)

Experience 

1 - 2 years collections experience in a Collections Call center
1 - 2 years’ experience on Predictive Dialer, Tallyman Collections system and Avaya soft phone

Knowledge and skills 

Call center processes and procedures, customer care and service protocol
Communication skills (verbal & written) in English and Afrikaans
Computer Literacy (MS Word, MS Excel, MS Outlook) at a basic level
Emotional resilience
Ability to speak an African Language an advantage
Good Listening and comprehension skills
Telephonic skills
Conflict management
Attention to detail and high level of accuracy
Negotiation skills

Additional Requirements 

Ability to work independently and as part of a team
Ability to work in an open plan environment
Willing and able to work extra hours, outside normal business hours as and when required
Willing and able to work shifts within a 45hr work week (Monday – Saturday)
Clear criminal and credit record

How to apply for this:

APPLY HERE

Closing date : 20-06-2017