Key Purpose
To take calls and assist all discovery clients with queries and provide query resolutions.Key Outputs
*Dealing with multiple telephonic queries from Discovery member, brokers and franchises.
*Dealing with all queries through to resolution.
*Logging of all queries
*Keeping clients up to date with their queries
*Ensuring excellent quality service to all members
*Completing administrative and repetitive tasks in keeping accurate, detailed stats of all queries/correspondence and reporting on it on a weekly basis
*Routing all enquiries to correct departments
*Working on Discovery Systems
Personal Attributes and Skills
Passion for service
• Self driven development and growth
• Emotional maturity
• Verbal and written communication
• Resilience
• Judgment
• Innovation and optimism
• Planning and organizing
• Problem solving
Qualifications & Experience Essential
*Completed Matric with Mathematics or Accounting
How to apply for this:
APPLY HERE
Closing date : 29-09-2017
*Dealing with all queries through to resolution.
*Logging of all queries
*Keeping clients up to date with their queries
*Ensuring excellent quality service to all members
*Completing administrative and repetitive tasks in keeping accurate, detailed stats of all queries/correspondence and reporting on it on a weekly basis
*Routing all enquiries to correct departments
*Working on Discovery Systems
Personal Attributes and Skills
Passion for service
• Self driven development and growth
• Emotional maturity
• Verbal and written communication
• Resilience
• Judgment
• Innovation and optimism
• Planning and organizing
• Problem solving
Qualifications & Experience Essential
*Completed Matric with Mathematics or Accounting
How to apply for this:
APPLY HERE
Closing date : 29-09-2017
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