Purpose of the Role
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To resolve non-real time client enquiries with the aim on optimal client experience and client retention
Qualifications
• National Senior Certificate (Grade 12) or National Certificate (Vocational)
Experience
• Preference will be given to candidates with experience in any of the following:
o Knowledge of Capitec Bank processes and procedures within the Contact Centre environment
o 2 years Administration Experience within a Contact Centre Environment
o Contact centre (inbound / outbound / back office customer service)
o Experience in social media interactions with clients
o 2 years Administration Experience within a Contact Centre Environment
o Contact centre (inbound / outbound / back office customer service)
o Experience in social media interactions with clients
Knowledge and skills
• Excellent telephonic communication skills (clarity, pace, pitch and tone of voice will be used for short listing purposes)
• Business writing skills would be advantageous
• Problem solving skills
• Client service orientation
• Quality orientation
• Complaint handling skills
• Logical / systematic approach to manage enquiries
Additional Requirements • Willingness to work shifts, which includes weekends and public holidays
• Computer literacy (MS Office)
• Clear criminal and credit record
• Business writing skills would be advantageous
• Problem solving skills
• Client service orientation
• Quality orientation
• Complaint handling skills
• Logical / systematic approach to manage enquiries
Additional Requirements • Willingness to work shifts, which includes weekends and public holidays
• Computer literacy (MS Office)
• Clear criminal and credit record
How to apply for this:
Closing date: 18-08-2017
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