Nedbank - Admin vacancy

Background Information

This is a administration position within the SWIFT operations department of Nedbank Corporate and Investment Banking.

Job Purpose

To provide quality and accurate business administrative support services to internal and external stakeholders enabling Nedbank to achieve its business goals.



Job Responsibilities

• Configurations on the Alliance and the Safewatch Sytems
• Ensure that al ques are monitored and routed to the correct branches to avoid any interest claims.
• Provide feedback to internal and external stakeholders by generating and making available relevant reports and MIS.
• Action stakeholder requests by capturing and processing the administration request on the relevant system.
• Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives.
• Participate and support corporate social responsibility initiatives for the achievement of key business strategies.
• Identify and recommend opportunities to enhance processes; systems and policies and support implementation of new processes; policies and systems.
• Ensure to follow through relevant tasks by monitoring and verifying the process flow till completion.
• Ensure to verify and authenticate reports; data and transactions by physically extracting; generating and checking reports from the system.
• Verify client information on systems in accordance with Nedbank policies and FICA rules.
• Maintain and update the administration files and legal documents by saving electronic files on server or physical secure repository.
• Escalate anomalies where cases or call records not found or if there a mismatch of accounts are not logged by emailing Team Manager
• Keep abreast of legislation and other industry changes that impacts on role by reading the relevant newsletters; websites and attending sessions.
• Understand and embrace the Nedbank vision and demonstrate the values through interaction with team and stakeholders.
• Improve personal capability and stay abreast of developments in field of expertise by identifying training courses and career progression for self through input and feedback from managers
• Ensure personal growth and enable effectiveness in performance of roles and responsibilities by ensuring all learning activities are completed; experience practiced and certifications obtained and/or maintained within specified time frames.
• Ensure information is provided correctly to stakeholders by maintaining knowledge sharing knowledge with team.
• Meet and exceed internal and external client needs by timeously responding to queries and actioning the request within the Service Level Agreement (SLA)

Essential Qualifications - NQF Level

Matric / Grade 12 / National Senior Certificate

Minimum Experience Level

2 years administartive experience within a global or SWIFT operations environment

Type of Exposure

Contributing to the development Working with a group to identify alternative solutions to a problem
Completing various administrative duties (e.g. answering phones; making copies; filing)
Managing conflict situations
Comparing two or more sets of information
Communicating internally
Tracking cost against a budget
Capturing data
Checking accuracy of reports and records
Drafting reports
Managing customer expectations


Technical / Professional Knowledge

Administrative procedures and systems
Banking knowledge
Banking procedures
Business principles
Business terms and definitions
Data analysis
Microsoft Office
Relevant regulatory knowledge
Business writing skills
Product Knowledge
Cluster Specific Operational Knowledge
Relevant system knowledge
Governance, risk and controls

Behavioural Competencies

Communication
Contributing to Team Success
Customer Focus
Initiating Action
Work Standards
Managing Work (includes Time Management)

How to apply for this:

APPLY HERE

Closing Date : 07 August 2017