Key Purpose
To take calls and assist all discovery clients with queries and provide query resolutions.Key Outputs
Dealing with multiple telephonic queries from Discovery member, brokers and franchises.
Dealing with all queries through to resolution.
Logging of all queries
Keeping clients up to date with their queries
Ensuring excellent quality service to all members
Completing administrative and repetitive tasks in keeping accurate, detailed stats of all queries/correspondence and reporting on it on a weekly basis
Routing all enquiries to correct departments
Working on Discovery Systems
Dealing with all queries through to resolution.
Logging of all queries
Keeping clients up to date with their queries
Ensuring excellent quality service to all members
Completing administrative and repetitive tasks in keeping accurate, detailed stats of all queries/correspondence and reporting on it on a weekly basis
Routing all enquiries to correct departments
Working on Discovery Systems
Personal Attributes and Skills
Passion for service
Self driven development and growth
Emotional maturity
Verbal and written communication
Resilience
Judgment
Innovation and optimism
Planning and organizing
Problem solving
Self driven development and growth
Emotional maturity
Verbal and written communication
Resilience
Judgment
Innovation and optimism
Planning and organizing
Problem solving
Qualifications & Experience Essential
Completed Matric with Mathematics or Accounting
6 Months customer service experience
How to apply for this:
Closing date: 29-09-2017
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