Purpose of the Role
Agents in this area will be required to provide excellent service to Capitec Bank’s clients by attending to telephonic and written enquiries and complaints within the agreed service levels. It will also be required to provide support to all clients making use of Capitec Bank’s Retail Internet Banking facility.This will be achieved by ensuring that a focused, high performance / high commitment environment is developed and sustained across the department in accordance to standards set by the business.
Qualifications
National Senior Certificate (Grade 12) or National Certificate (Vocational)
Experience A minimum of 1 -2 years previous experience in a call center environment, specifically customer service/client will be preferred
Experience A minimum of 1 -2 years previous experience in a call center environment, specifically customer service/client will be preferred
Knowledge and skills
Excellent telephonic communication skills (clarity, pace, pitch and tone of voice will be used for short listing purposes)
Good written communication skills
Excellent listening skills
Good written communication skills
Excellent listening skills
Additional Requirements
Passionate about client service and support
Willingness to work shifts, which include weekends, public holidays and at night
Minimum of 117 hours guaranteed per month
Clear Criminal and Credit Record
Willingness to work shifts, which include weekends, public holidays and at night
Minimum of 117 hours guaranteed per month
Clear Criminal and Credit Record
How to apply for this:
Closing date: 19-10-2017
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