Metropolitan - Call Centre vacancies

ROLE PURPOSE

To render a comprehensive telephony and administration client service to policyholders and other internal and external customers

REQUIREMENTS

Matric / Grade 12
Ability to speak and understand one or more of the following languages: Northern Sotho, Southern Sotho, Setswana & Afrikaans
2 years client service call centre experience, dealing with calls and all related admin functions
Understanding of long term insurance industry and In House systems

RESPONSIBILITIES AND WORK OUTPUTS

Handle all incoming contact mediums and all related administration received as a result of the contacts received
Perform the task to adhere to the pay for performance requirements
Manage and adhere to established service level agreements
Develop and maintain productive and collaborative working relationships with peers
Positively influence and participate in change initiatives
Investigate client queries within the agreed service level and ensure that client receives timeous feedback;
Escalate client queries to the relevant department or stakeholder
Provide accurate information and advice to clients and stakeholders in order to ensure that the client receives the appropriate after sales services


COMPETENCIES REQUIRED

Business Acumen
Client/ Stakeholder Commitment
Drive for Results
Leads Change and Innovation
Motivating and Inspiring Team
Growing Talent
Collaboration
Impact and Influence
Self-Awareness and Insight
Diversity and Inclusiveness

How to apply for this:

APPLY HERE

Closing date: 19-10-2017