ROLE PURPOSE
To uphold the image of the organisation and the Scheme in all interactions with members, service providers or the Service Provider Network (SPN) members in:
-Applying knowledge in determining the correct routing path for incoming correspondence to an extensive network of operational departments, both internal and external
-Ensuring that all incoming correspondence are contextualised and routed to the correct department/s or SPN Members
-Where immediate feedback is required to the member or service provider, decide on the appropriate response and direct these accordingly
-Serving as a support resource to other departments, where required
WHAT YOU'RE GOING TO DO
-Contextualise and route incoming correspondence to various Department/s or SPN members to ensure generations of relevant automated responses where applicable
-To manage the GEMS Distribution workflow queues
-Accurately contextualise the correspondence received in workflow by reading the correspondence item, understanding the nature of the interaction and making the relevant decisions
-Accurately classify the correspondence received in workflow
-Accurately distribute emails and faxed to relevant departments or SPN members
-Re-route emails and faxes to relevant department
-Daily returned mail management
-Liaise with members by telephone to update member details
-Provide members with relevant information / feedback where required
-Maintain a steady workflow
-Keeping records of all incoming correspondence
-Accurate distribution of incoming correspondence
-Records of supporting documentation for all membership transactions on the correct member’s account
-Admin support within the department
-Accurate and timeous routing of all correspondence
-Accurate responses to members and service providers
-Retrieve faxes and emails from the outlook programme
-Archive document/s to the relevant membership or practise number and ensure the correct date of receipt it used
-Ensuring a list of archived documents are available on the outstanding web report for retrieval by other departments
-Ensure accurate archiving of all documentation
COMPETENCIES REQUIRED
-Understands how the business operates, what the key issues and risks are that drives business success; and how they impact on the commercial viability of potential ventures and the profitability of the Group.
-Anticipates, meets and exceeds client’s needs by creating long lasting relationships that support the client value proposition, supports their financial wellness and ensures client centricity.
-Drive a sense of urgency, focus, accountability, agility and execution to deliver business results.
-Actively leads change, does what is right for the business and drives continuous improvement through innovation.
-Creates and maintains an open, positive working environment by generating commitment, building trust, a shared sense of purpose, and empowerment in others and encouraging them to contribute to the best of their ability.
-Creates competitive and breakthrough strategies to drive short term profitability and long-term business growth and shareholder value.
-Prioritises the business interests of MMI and invests in the success of the group by aligning effort across divisions.
-Persuades, convinces, influences and inspires others, both within MMI and externally to win support, loyalty and gain commitment to the purpose of MMI.
-Manages self and relationships with others effectively and provides perspective in difficult situations.
-Is sensitive to individual and cultural similarities and differences and demonstrates humility and an openness to engage people from diverse backgrounds and cultures to the mutual benefit of all parties concerned.
-Takes responsibility for own development; and actively mentors, coaches and develops talent in others. Builds leadership bench strength for MMI by providing opportunities and experiences to develop skills, competencies and business knowledge
EXPERIENCE AND QUALIFICATIONS
-Ensuring that all incoming correspondence are contextualised and routed to the correct department/s or SPN Members
-Where immediate feedback is required to the member or service provider, decide on the appropriate response and direct these accordingly
-Serving as a support resource to other departments, where required
WHAT YOU'RE GOING TO DO
-Contextualise and route incoming correspondence to various Department/s or SPN members to ensure generations of relevant automated responses where applicable
-To manage the GEMS Distribution workflow queues
-Accurately contextualise the correspondence received in workflow by reading the correspondence item, understanding the nature of the interaction and making the relevant decisions
-Accurately classify the correspondence received in workflow
-Accurately distribute emails and faxed to relevant departments or SPN members
-Re-route emails and faxes to relevant department
-Daily returned mail management
-Liaise with members by telephone to update member details
-Provide members with relevant information / feedback where required
-Maintain a steady workflow
-Keeping records of all incoming correspondence
-Accurate distribution of incoming correspondence
-Records of supporting documentation for all membership transactions on the correct member’s account
-Admin support within the department
-Accurate and timeous routing of all correspondence
-Accurate responses to members and service providers
-Retrieve faxes and emails from the outlook programme
-Archive document/s to the relevant membership or practise number and ensure the correct date of receipt it used
-Ensuring a list of archived documents are available on the outstanding web report for retrieval by other departments
-Ensure accurate archiving of all documentation
COMPETENCIES REQUIRED
-Understands how the business operates, what the key issues and risks are that drives business success; and how they impact on the commercial viability of potential ventures and the profitability of the Group.
-Anticipates, meets and exceeds client’s needs by creating long lasting relationships that support the client value proposition, supports their financial wellness and ensures client centricity.
-Drive a sense of urgency, focus, accountability, agility and execution to deliver business results.
-Actively leads change, does what is right for the business and drives continuous improvement through innovation.
-Creates and maintains an open, positive working environment by generating commitment, building trust, a shared sense of purpose, and empowerment in others and encouraging them to contribute to the best of their ability.
-Creates competitive and breakthrough strategies to drive short term profitability and long-term business growth and shareholder value.
-Prioritises the business interests of MMI and invests in the success of the group by aligning effort across divisions.
-Persuades, convinces, influences and inspires others, both within MMI and externally to win support, loyalty and gain commitment to the purpose of MMI.
-Manages self and relationships with others effectively and provides perspective in difficult situations.
-Is sensitive to individual and cultural similarities and differences and demonstrates humility and an openness to engage people from diverse backgrounds and cultures to the mutual benefit of all parties concerned.
-Takes responsibility for own development; and actively mentors, coaches and develops talent in others. Builds leadership bench strength for MMI by providing opportunities and experiences to develop skills, competencies and business knowledge
EXPERIENCE AND QUALIFICATIONS
-Matric
-A tertiary qualification would be advantageous
-A minimum of 6 months in a data capturing capacity
-1 year working experience within the health industry
-Working knowledge of MS Office
-Strong attention to detail
-Good verbal & written communication skills
-Ability to work in a pressurised environment & deal with multiple deliverables at once
-Ability to manage self (self-driven and self-motivated)
-Strong team player
-Results orientated with solid problem solving abilities
ADDITIONAL INFORMATION
Shortlisted candidates will be subjected to the following statutory checks:
-ITC
-Qualification
-Reference
-Psychometric assessments will be part of the selection criteria.
How to apply for this:
Closing date: 20-10-2017
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