Old Mutual - Trainee Call Centre agent vacancy

Intro....

The OMF Service Centre Consultant deals with clients via telephone in adherence to procedural, productivity and quality standards. Strong support role involving sharing information. Takes inbound or makes outbound calls, effecting outbound calls in accordance with predetermined schedule. Finalises calls at point of contact where possible. May escalate more complex queries. Moderate (intermediate) to high level of technical knowledge. Partially multi skilled across product and process relevant to the business area.

Client Service Delivery
*Deals with clients queries via telephone in adherence with productivity standards
*Takes inbound calls and shares relevant information
*Guides client and convinces client of appropriate course of action if necessary
*Finalises call at point of contact where possible
*Ensures that more complex queries are escalated appropriately

Personal Effectiveness
*Accountable for service delivery through own efforts
*Individually accountable for managing own time, tasks and output quality over periods of 1 day to a max of three months
*Makes increased contributions by broadening individual skills
*Collaborates effectively with others to achieve personal results
*Accepts and lives the company values

Quality Assurance
*Handles all queries in adherence with procedural and quality standards

Job Requirements

Matric
Product and process knowledge essential
Client Focus
Gaining Commitment
Initiating Action
Ownership
Technical Knowledge
Ability to speak scarce African languages Sesotho, Venda, Tswana advantageous
Experience in the banking industry will be advantageous

How to apply for this:

APPLY HERE