Intro...
Old Mutual Finance was established in 2008 to provide unsecured lending products and services to the SA market. The business started with a staff compliment of 34 and has since grown to over 3000 staff with more than 300 branches nationally. Within our branches we offer insurance, transactional banking and lending products and servicing. Old Mutual Finance is a licensed financial services and registered credit provider.
Job Requirements
Matric
Product and process knowledge essential
Client Focus
Gaining Commitment
Initiating Action
Ownership
Technical Knowledge
Ability to speak scarce African languages Sesotho, Venda, Tswana advantageous
Experience in the banking industry will be advantageous
Client Focus
Gaining Commitment
Initiating Action
Ownership
Technical Knowledge
Ability to speak scarce African languages Sesotho, Venda, Tswana advantageous
Experience in the banking industry will be advantageous
Key Responsibilities
The OMF Service Centre Consultant deals with clients via telephone in adherence to procedural, productivity and quality standards. Strong support role involving sharing information. Takes inbound or makes outbound calls, effecting outbound calls in accordance with predetermined schedule. Finalises calls at point of contact where possible. May escalate more complex queries. Moderate (intermediate) to high level of technical knowledge. Partially multi skilled across product and process relevant to the business area.
Client Service Delivery
Deals with clients queries via telephone in adherence with productivity standards
Takes inbound calls and shares relevant information
Guides client and convinces client of appropriate course of action if necessary
Finalises call at point of contact where possible
Ensures that more complex queries are escalated appropriately
Client Service Delivery
Deals with clients queries via telephone in adherence with productivity standards
Takes inbound calls and shares relevant information
Guides client and convinces client of appropriate course of action if necessary
Finalises call at point of contact where possible
Ensures that more complex queries are escalated appropriately
Accountabilities
Personal Effectiveness
Accountable for service delivery through own efforts
Individually accountable for managing own time, tasks and output quality over periods of 1 day to a max of three months
Makes increased contributions by broadening individual skills
Collaborates effectively with others to achieve personal results
Accepts and lives the company values
Quality Assurance
Handles all queries in adherence with procedural and quality standards
Accountable for service delivery through own efforts
Individually accountable for managing own time, tasks and output quality over periods of 1 day to a max of three months
Makes increased contributions by broadening individual skills
Collaborates effectively with others to achieve personal results
Accepts and lives the company values
Quality Assurance
Handles all queries in adherence with procedural and quality standards
How to apply for this:
Closing date: 22-12-2017
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