Helpdesk vacancies - Capitec Bank

Purpose of the Role 

To provide excellent service to the Capitec Bank clients, branch network by attending to telephonic/ written inquiries and complaints within the agreed service levels. This will be achieved by ensuring that a focused, high performance / high commitment environment is developed and sustained across the department in accordance to set business standards.

Qualifications 

National Senior Certificate (Grade 12) or National Certificate (Vocational)

Experience 

At least 2 years’ experience as an Inbound Call Centre Agent or Helpdesk Agent
Technical and Administration support within a Contact Centre Environment would be ideal
IT Qualification (at least an A+) will be an advantage

Knowledge and skills 

Excellent telephonic communication skills (clarity, pace, pitch and tone of voice will be used for short listing purposes)

Additional Requirements 

Willingness to work shifts
Working hours: Shift work (Saturdays and Sundays compulsory)
Clear Criminal and Credit Record
Logical / systematic approach to enquiries
Own reliable transport

How to apply for this:

APPLY HERE

Closing date: 31-01-2018