Momentum - Claims Contact Centre Agent

INTRODUCTION

The above mentioned position is currently available in Retail Insurance within the Life Insurance Solutions division, located in the Centurion Head Office.

ROLE PURPOSE

Provide a support service to the claims department by liaising with clients/stakeholders and providing solutions.

THE APPLICANT SHOULD MEET THESE REQUIREMENTS

Matric/Grade 12
Minimum 2 – 3 years exposure to the Life Insurance industry.
Call Centre knowledge (systems) and Medical terminology preferred.

Should be fluent (read, write and speak) in English.


RESPONSIBILITIES AND WORK OUTPUTS

Develop and maintain productive and collaborative working relationships with colleagues, peers and stakeholders.
Contribute to the overall team achievement of set team targets through excellence.
Delivering effective and consistent service and support to external clients within specified service level agreements.
Answer and provide first time resolution and quality driven responses to all correspondences.
Keep the client informed (verbally and/or in writing) if any unresolved queries is outstanding.
Adhere to the standard operational procedures when communicating with clients through recording and updating of calls, update the query with actions taken and escalate to the relevant assessor on the claims system.
Engaging and retaining of clients within their current portfolios aligned with Treating Customers Fairly principles.
Make recommendations to improve client service and fair treatment of clients within their area of responsibility.
Participate and contribute to a culture which buil
ds rewarding relationships, facilitates feedback and provides exceptional client service.
Identify solutions to enhance cost effectiveness and increase operational efficiency.
Responsibly managing financial and other company resources under your control.
Provide input into the risk identification processes and communicate recommendations in the appropriate forum.
Contribute to continuous innovation through the development, sharing and implementation of new ideas.
Continuously develop own expertise in terms of professional, industry and legislation knowledge.
Take ownership for driving career development.

How to apply for this:

APPLY HERE

Closing date:30-11-201