Call Centre vacancies - Metropolitan

ROLE PURPOSE

To render a comprehensive telephony and administration client service to policyholders and other internal and external customers

REQUIREMENTS

Matric / Grade 12
Ability to speak English and Afrikaans fluently
2 years client service call center experience, dealing with calls and all related admin functions
Understanding of long term insurance/financial services industry

RESPONSIBILITIES AND WORK OUTPUTS

Handle all incoming contact mediums and all related administration received as a result of the contacts received
Perform the task to adhere to the pay for performance requirements
Manage and adhere to established service level agreements
Develop and maintain productive and collaborative working relationships with peers Positively influence and participate in change initiatives
Investigate client queries within the agreed service level and ensure that client receives timeous feedback
Escalate client queries to the relevant department or stakeholder
Provide accurate information and advice to clients and stakeholders in order to ensure that the client receives the appropriate after sales services
Provide regular reports on delivery of services against agreed service level agreements and in terms of overall customer targets
Provide authoritative, expertise and advice to clients and stakeholders
Build and maintain relationships with clients and internal and external stakeholders
Deliver on service level agreements made with clients and internal and external stakeholders in order to ensure that client expectations are managed
Make recommendations to improve client service and fair treatment of clients within area of responsibility


COMPETENCIES REQUIRED

Business Acumen
Customer/ Stakeholder Commitment
Drive for results
Leads Changes and Innovation
Collaboration
Impact and influence
Self-Awareness and Insight
Diversity and Inclusiveness

How to apply for this:

APPLY HERE

Closing date: 22-05-2018