Service Consultant x9 vacancies - Momentum

REQUIREMENTS

•Matric
•Relevant tertiary qualification would be an advantage
•2 - 3 years of client service experience
•Good understanding of the industry would be an advantage
•Knowledge of Momentum Health product would be an advantage
•Knowledge of Oracle System would be an advantage

THE WORK YOU NEED TO DELIVER

•Identifying risks to the company and escalate accordingly
•Engaging in effective communication and delivery according to Service Level Agreements
•Maintaining a consistent service delivery to ensure client retention and satisfaction
•Obtaining and maintaining broad product and industry knowledge in order to effectively and accurately respond to customer queries
•Ensuring Service Level Agreements are met and exceeded at all times
•Providing first time resolution on queries of a complex nature
•Dealing promptly with client requests in a competent, efficient and professional manner
•Driving and supporting effective teamwork within the department
•Engaging in appropriate training interventions to promote own professional development
•Ensuring to demonstrate the company's values on a daily basis
•Recording of all queries and interactions with customers onto the workflow system
•To ensure the required turnaround time is met
•To ensure that all correspondence sent out is of the highest quality


COMPETENCIES REQUIRED

•A strong understanding of the medical aid and short term insurance industry will be advantageous
•Take ownership of all queries and ensure that they are resolved timeously and effectively
•Complete documentation as per departmental guidelines in order to meet client needs
•Utilise IT systems effectively, to ensure accuracy of documentation
•Adhere to organisational best practice and legislative requirements
•Adhere to policies and procedures and take corrective action where necessary
•Ensure all risks are mitigated and escalated where necessary
•Ability provide quality written feedback to clients on queries raised via email, fax or post

ADDITIONAL INFORMATION

Statutory checks will be conducted on all shortlisted candidates
•References
•ITC
•Qualification
•Criminal

How to apply for this:


APPLY HERE

Closing date: 11-05-2018