Call Centre Consultant vacancies - Momentum

ROLE PURPOSE

To provide effective and efficient service to clients by receiving, evaluating and timeously responding to telephonic/electronic enquiries.


RESPONSIBILITIES AND WORK OUTPUTS

Answering calls from members and service providers to confirm benefits and assist with queries.
Provide a first call resolution for resolving member and service provider queries.
Ensure that documentation is completed accurately and correctly as per departmental guidelines in order to meet client needs.
Effectively utilise IT systems to ensure accuracy of documentation.
Adhere to policies and procedures and take corrective actions where necessary.
Ensure all risks are mitigated and escalated where necessary.
Provide excellent service to clients and stakeholders to ensure client retention and satisfaction.
Keep abreast of MMI product changes in order to effectively and accurately assist with client queries.
Ensure Sevirce Level Agreements are met and exceeded.
Deal promptly withclient requests in a competent, efficient and professional manner.
Collaborate and partner with team members in order to drive and support effective teamwork.
Display and live the MMI values when dealing with clients,stakeholders and members.

COMPETENCIES REQUIRED

Planning and organising
Accountability
Customer orientation
Communication skills
Teamwork

EXPERIENCE AND QUALIFICATIONS

Grade 12
1-2 years relevant experience
Call centre experience
Employee Benefits experience will be advantageous

ADDITIONAL INFORMATION

The remuneration for this position is based on a Pay for Performance remuneration model.

LOCATION

The above-mentioned position is currently available in the Operations department within Momentum Corporate based at our office in Centurion.

How to apply for this:

APPLY HERE

Closing date: 19-06-2018