Fund Administrator - Momentum

ROLE PURPOSE

Accurately process retirement fund members' data and provide fund administration services within agreed service levels.

RESPONSIBILITIES AND WORK OUTPUTS

Accurately complete member and risk contribution reconciliations
Process and pay claims as per service level agreements with clients
Investigate and resolve all non-reconciling items
Monitor the monthly risk premium payments to respective insurers in line with agreed timelines
Ensure all risk processes are updated to member records and reconciled weekly in order to maintain member records
Check and approve late payment interest calculations in order to ensure accuracy
Attend retirement related meetings to keep abreast of operations within the business
Receive and review claim documentation in order to ensure that they are complete and accurate
Follow up with clients on outstanding information regarding their claims
Submit beneficiary statements to board of trustees for approval as and when necessary
Investigate client queries within service level agreements, escalate when necessary and provide clients with timeous feedback
Build and maintain relationships with clients and stakeholders
Make recommendations to improve client service and fair treatment of clients
Participate and contribute to a culture which builds rewarding relationships, facilitates feedback and provides exceptional client service
Provide regular reports to management on service delivery and customer targets


COMPETENCIES REQUIRED

Attention to detail
Accountability
Client focus
Planning and organising skills

EXPERIENCE AND QUALIFICATIONS

Matric
2 Years' experience in employee benefits

How to apply for this:

APPLY HERE

Closing date: 11-06-2018