Device Monitoring Agent - Capitec Bank

Purpose of the Role 

To provide an excellent service to Capitec Bank clients by ensuring ATMs are functional. This is achieved by monitoring the performance of the ATMs and scheduling service call outs when required within agreed service levels.

Qualifications 

Grade 12
A relevant IT qualification (i.e. A+ / N+) would be and added advantage

Experience 

Inbound / Outbound Contact Centre
ATM Service Calls
ATM Custodian
IT Hardware and software support

Knowledge and skills 

Knowledge of supplier management
Negotiation skills
Ability to troubleshoot
Computer literacy (MS Office)
Good telephony communication skills
Customer service orientation
Logical / systematic approach to answering questions
Ability to function independently and as part of a team

Additional Requirements 

Good interpersonal skills
Clear criminal and credit record

How to apply for this:


APPLY HERE

Closing date: 05-07-2018