Collection Agent vacancies - Capitec Bank

Purpose Statement

To call defaulting Capitec Bank clients and negotiate repayment of loans; maximising client retention and minimizing bad debt.

Experience

Minimum:
1 - 2 years' collections experience
Call centre experience

Ideal:
1 - 2 years experience on Predictive Dialler, Tallyman Collections system and Avaya soft
In a role using an African Language

Qualifications (Minimum)

Grade 12 National Certificate / Vocational

Knowledge

Minimum:
Call centre processes and proceduresCustomer care and service protocol

Ideal:
Predictive Dialler, Tallyman Collections system and Avaya softphone knowledge

Skills

Communications Skills
Computer Literacy (MS Word, MS Excel, MS Outlook)
Attention to Detail
Negotiation skills
Competencies
Achieving Personal Work Goals and Objectives
Deciding and Initiating Action
Working with People

Additional Information

Clear criminal and credit record
Ability and willingness to work in an open plan environment
Willingness to work or be available overtime and / or weekends if required
Willingness to work flexible hours (including Saturdays and Public Holidays)

How to apply for this:

APPLY HERE