Purpose of the Role
To provide excellent service to the Capitec Bank clients, branch network by attending to telephonic/ written enquiries and complaints within the agreed service levels. This will be achieved by ensuring that a focused, high performance / high commitment environment is developed and sustained across the department in accordance to set business standards.Qualifications
National Senior Certificate (Grade 12) or National Certificate (Vocational)
Experience
At least 2 years’ experience as an Inbound Call Centre Agent or Helpdesk Agent (Essential)
Technical and Administration support within a Contact Centre Environment would be ideal
Technical and Administration support within a Contact Centre Environment would be ideal
Knowledge and skills
IT Qualification (at least an A+) will be an advantage
Excellent telephonic communication skills (clarity, pace, pitch and tone of voice will be used for short listing purposes)
Excellent telephonic communication skills (clarity, pace, pitch and tone of voice will be used for short listing purposes)
Additional Requirements
Willingness to work shifts
Working hours: Shift work (Saturdays and Sundays compulsory)
Clear Criminal and Credit Record
Logical / systematic approach to enquiries
Own reliable transport
Working hours: Shift work (Saturdays and Sundays compulsory)
Clear Criminal and Credit Record
Logical / systematic approach to enquiries
Own reliable transport
How to apply for this:
Closing date: 31-08-2018
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