Introduction...
The aim of a Monitoring Centre Associate is to answer incoming calls as fast as possible, to action signals as fast as possible, to despatch the appropriate response as fast as possible and to dispatch emergency services to emergency situations as fast as possible.
Minimum Requirements...
Matric
PSIRA registered with Grade C
Previous Monitoring Centre/Call Centre experience will be advantageous
Computer literate with fast and accurate typing skills
Job Specification...
Monitor and action all inbound and outbound calls.
Monitor and action alarms and dispatching appropriate response.
To interact with clients by relying feedback to them about alarm activations
To interact with armed response relating to dispatches/feedback & response to alarm activations
To relay clients request to armed response when & when required
To ensure that various documentation is completed when needed
How to apply for this:
Closing date: 05-10-2018
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