Order entry Clerk - Fedelity Group

Introduction...

The aim of this position is to capture, process and maintain all information pertaining to client's services accurately & timeously.

Minimum Requirements...

Matric
Excellent verbal & written commuication skills
Computer literate - Excel essential
Listener experience advantageous
Excellent telephone skills
Strong organization and supervisory skills
Solid attention to detail to ensure accuracy of information

Job Specification...

To receive from the admin co-ordinator all contracts, costing sheet and quotations for new and existing clients to capture with extreme care to ensure complete,accurate and reliable information regarding the client
To ensure that the quotation and the costing sheet to be handed to the Technical co-ordinator so that she/he can schedule the appointment for the client
To inform the admin coordinator timeously of all queries or incorrect information found on contract, costing shee or quotation
Ensure that all information is captured without errours, ensuring the accuracy and consistency of the data base which is pivotal to the success of the company
Ensure that all required data is captured correctly on listener.
To ensure that all client application forms(CAF)are captured and filed daily

Provide customer record information to Dealers to commence installations and services
Ensure that all original contracts merged with client application forms are handed to the auditor on a daily basis after the clients profile has been captured and updated all other information on listener for all sales channels including Dealer contracts.
Due Diligence Calls made to new DEaler clients to verify contract purchases and communicate to the Dealer Administrators
Ensure that disciplinary code is adhered to at all times
SOP's must be uphelds
Meeting and keeping on agreed upon targets
Ensure SOX compliance at all times
Review invoices to identify any errors before invoice delivery
Maintain and update customers' database
Improvise existing billing procedues to avoid recurrence of errors
Timeous Resolution of internal & external customer queries within the agreed department/business unit SLA;
To provide telephonic & written communication(feedback)to bank and region as & when the queries are resolved
Ensure that the Big 5 principles are upheld at all times

How to apply for this:

APPLY HERE

Closing date: 16-10-2018