Receptionist Position - Netcare

ROLE SUMMARY 

The Customer Care Consultant is responsible for answering phones, patient scheduling and registration, patient files and the casualty patient waiting area. 

KEY WORK OUTPUT AND ACCOUNTABILITIES 

 Telephone Etiquette 

 Attend to patients / customers / visitors both telephonically and in person in a professional manner  Screening telephone calls or transferring them to other members of staff 

 Handling of basic enquiries and taking messages for staff 

 Patient Admissions 

 Assist patients to accurately complete appropriate forms and documents for the required information 

 Capture and record patient medical and personal information on the system in timeously, focusing on patient and visitors’ needs 

 Handling of emergencies 

 Refer patients to nursing station immediately 

 Assist in transporting the patient to the nursing station if necessary 

 Ensure that the patient is handed over to a nurse or practitioner 

 Follow up on patient details once patient has been stabilised as per the Standard Operating Procedures 

 General tasks 

 Responsible for the preparation of the reception area for each working day and have all front desk activities fully operational at the start of business hours 

 Meeting and greeting visitors and directing them to the X-Ray/casualty area once their forms are complete Printed copies of this document are uncontrolled and must be destroyed after use SKILLS 

PROFILE EDUCATION 

• Grade 12 or equivalent NQF 4 certificate 

WORK EXPERIENCE 

 Previous reception experience in a clinic/hospital environment 

 SAP experience 

 ME + experience 

KNOWLEDGE 

 Computer Literate 

 Knowledge of medical aids 

NON MANAGERIAL/ SPECIALIST SKILLS 

Coaching Others

* The capacity to recognise development areas in others and support them to facilitate personal development through coaching. Leading and Managing Change

* The capacity to implement and support change initiatives and to provide leadership in times of uncertainty. Performance Development

* The ability to evaluate and develop different levels of capacity within a team to achieve set objectives. 

Taking Action Capable of recognising the need for action, considering possible risks and taking responsibility for results. 

Decision Making Capable of making decisions timeously and taking responsibility for the consequences. 

Managing Self Capacity to plan, organise and control own work environment by setting appropriate priorities and achieving set objectives within a given time frame. 

Customer Focus and Service Delivery 

The capacity to identify and respond to the needs of 

*internal and external customers. 

*Internal and external customers include patients, doctors, colleagues, suppliers, visitors, vendors and any other person that requires a relationship Adapting and Responding to Capable of supporting and advocating change initiatives and managing own Printed copies of this document are uncontrolled and must be destroyed after use Change reaction to change. Continuous Improvement The capacity to improve systems and processes to facilitate continuous improvement. Personal Work Ethic Capacity to instil an ethic of quality and consistency in self and others. Building Relationships Capacity to establish constructive and effective relationships. Communication The capacity to clearly present information, either written or verbal. Teamwork Capacity to cooperate with others to work towards a common goal. Technical Knowledge The capacity to perform a technical function to required standards. 

LEADERSHIP SKILLS 

Visioning The ability to provide direction in terms of action towards certain future outcomes. Empowering Creating conditions of willingness and participation amongst teams by providing sufficient, encouragement, information, resources and authority to make the necessary decisions to accomplish tasks. Energising Having the capacity to motivate and mobilise, impart strength, vitality and enthusiasm to teams to actualise the organisation’s vision of the future. Designing and aligning Ensuring the optimal alignment of employee behaviour with the organisation’s vision and values. Rewarding and feedback Fostering a performance culture by creating a framework of appropriate incentives and rewards to direct and motivate the achievement of desired performance behaviours and goals. Team building Creating team players and team effectiveness by using appropriate methods and a flexible interpersonal style to instil a cooperative atmosphere conductive to building a cohesive team. Outside orientation Awareness of outside constituencies, emphasizing particularly the need to respond to the requirements of customers, suppliers, partners, shareholders and other interest groups, such as local communities affected by the organisation. Global mind-set Possessing a global frame of reference that enables one to scan the external world environment for different perspectives and to adopt successful practices. The capacity to inculcate a global mentality in others by instilling shared values and cross cultural sensitivity. Printed copies of this document are uncontrolled and must be destroyed after use Tenacity The capacity and courage to persevere with one’s purpose in a persistent and determined manner despite opposition or setbacks, until the desired objective is obtained or it becomes clear that the objective is no longer attainable. Inspiring others, through active example, to have the courage of their convictions. Emotional intelligence The capacity to foster trust and create an emotionally intelligent workforce whose members know themselves and know how to deal respectfully and understandingly with others. The ability to regulate and manage one’s emotions in a healthy and productive manner. Life balance Articulating and modelling the importance of the need for life balance for the long term welfare of oneself and one’s employees. Resilience to stress Appropriately balancing these various pressures to maintain stable performance. 

VALUES AND BEHAVIOURS 

Netcare Values At Netcare, our core value is care. We care about the dignity of our patients and all members of the Netcare family. We care about the participation of our people and our partners in everything we do. We care about truth in all our actions. We are passionate about quality care and professional excellence. 

 Care - The basis of our business. The professional, ethical patient care and services we offer at every level of the organisation. 

 Truth - The crucial element in building relationships that work. Open communication with honesty and integrity is essential. 

 Dignity - An acknowledgement of the uniqueness of individuals. A commitment to care with the qualities of respect and understanding. 

 Passion - The creative, passionate and innovative drive to do things better than before. To develop and implement successful healthcare solutions for all. 

 Participation - The willingness and desire to work in productive and creative partnerships with others and the commitment to communicate. The Netcare Way Netcare is committed to providing quality care. Our basic service standard holds us accountable for the below seven behaviours which you will be accountable to uphold:  I always greet everyone to show my respect.
 I always wear my name badge to show my identity.
 I am always well groomed to show my dignity.
 I always practise proper hand hygiene to show my care. Printed copies of this document are uncontrolled and must be destroyed after use
 I always seek consent to show my compassion.
 I always say thank you to show my appreciation.
 I always embrace diversity to show I am not a racist. 

APPLICATION PROCESS NETCARE IS AN EQUAL OPPORTUNITY EMPLOYER 

The Company's approved Employment Equity plan and targets will be considered as part of the recruitment process aligned to the Group’s Employment Equity strategy. Netcare actively supports the recruitment of people with disabilities. Interested candidates who meet the above criteria are requested to e-mail a detailed CV to: Cathy.Brand@medicross.co.za

Source: NETCARE

Closing date: 29-03-2019