Ward admin/stock controller - Netcare

ROLE SUMMARY 

The incumbent will be responsible for the co-ordination of all secretarial work in the Ward. The Ward Secretary/ Ward Administrator/ Business Administrator (Wards) is also responsible for receiving all new patients, visitors, and doctors in the unit and to make them feel welcome. The incumbent will further be required to assist the ward staff and the Unit Manager. 

KEY WORK OUTPUT AND ACCOUNTABILITIES 

 Answers the telephone in a friendly and professional manner. 

 Takes messages for staff, patients and doctors. 

 Welcome the patient coming into department. 

 Take the patient to his/her room in the case of a walk-in patient. 

 Ensure suitable arrangements are made with the ward that patient is being transferred. 

 Complete the transfer form. 

 Inform the relevant nursing staff about transfer arrangement. 

 Ensure the doctor and the patients families are informed of the transfer. 

 Assist with staff shift planning in the ward if required. 

 Ensure that the nursing staff is informed of new memorandums distributed by the business. 

 Take minutes of staff meetings. 

 Complete emergency plan for staff in the ward. 

 Ensure all billing is up to date on SAP. 

 Capture required data onto SAP. 

 Ensure stock levels are at the required levels (stationery and ward stock). 

 Complete job cards. 

 Ensure that the nurse’s station & ward reception area is neat and tidy at all times. Printed copies of this document are uncontrolled and must be destroyed after use 

 Ensure that patient’s statistics are captured and a “clinical audit” form is complete. 

 Assist the Unit Manager / CNS to manage acuities and skill mix in such a way as to ensure cost effective quality care. 

SKILLS PROFILE EDUCATION 

 Grade 12 or equivalent NQF Level 4 Qualification. 

 Secretarial Qualification would be advantageous. 

WORK EXPERIENCE 

 2-3 years experience in a secretarial position in a hospital environment would be advantageous. 

KNOWLEDGE 

 Computer Literate. 

 Knowledge of SAP is highly advantageous. 

NON MANAGERIAL/ SPECIALIST SKILLS 

Coaching Others* The capacity to recognise development areas in others and support them to facilitate personal development through coaching. Leading and Managing Change* The capacity to implement and support change initiatives and to provide leadership in times of uncertainty. Performance Development* The ability to evaluate and develop different levels of capacity within a team to achieve set objectives. Taking Action Capable of recognising the need for action, considering possible risks and taking responsibility for results. Printed copies of this document are uncontrolled and must be destroyed after use Decision Making Capable of making decisions timeously and taking responsibility for the consequences. Managing Self Capacity to plan, organise and control own work environment by setting appropriate priorities and achieving set objectives within a given time frame. Customer Focus and Service Delivery The capacity to identify and respond to the needs of *internal and external customers. *Internal and external customers include patients, doctors, colleagues, suppliers, visitors, vendors and any other person that requires a relationship Adapting and Responding to Change Capable of supporting and advocating change initiatives and managing own reaction to change. Continuous Improvement The capacity to improve systems and processes to facilitate continuous improvement. Personal Work Ethic Capacity to instil an ethic of quality and consistency in self and others. Building Relationships Capacity to establish constructive and effective relationships. Communication The capacity to clearly present information, either written or verbal. Teamwork Capacity to cooperate with others to work towards a common goal. Technical Knowledge The capacity to perform a technical function to required standards. 

VALUES AND BEHAVIOURS 

Netcare Values At Netcare, our core value is care. We care about the dignity of our patients and all members of the Netcare family. We care about the participation of our people and our partners in everything we do. We care about truth in all our actions. We are passionate about quality care and professional excellence. 

 Care - The basis of our business. The professional, ethical patient care and services we offer at every level of the organisation. 

 Truth - The crucial element in building relationships that work. Open communication with honesty and integrity is essential. Printed copies of this document are uncontrolled and must be destroyed after use 

 Dignity - An acknowledgement of the uniqueness of individuals. A commitment to care with the qualities of respect and understanding. 

 Passion - The creative, passionate and innovative drive to do things better than before. To develop and implement successful healthcare solutions for all. 

 Participation - The willingness and desire to work in productive and creative partnerships with others and the commitment to communicate. The Netcare Way Netcare is committed to providing quality care. Our basic service standard holds us accountable for the below seven behaviours which you will be accountable to uphold: 

 I always greet everyone to show my respect. 

 I always wear my name badge to show my identity. 

 I am always well groomed to show my dignity. 

 I always practise proper hand hygiene to show my care. 

 I always seek consent to show my compassion. 

 I always say thank you to show my appreciation. 

 I always embrace diversity to show I am not a racist. 

How to apply for this:

APPLICATION PROCESS NETCARE IS AN EQUAL OPPORTUNITY EMPLOYER The Company's approved Employment Equity plan and targets will be considered as part of the recruitment process aligned to the Group’s Employment Equity strategy. Netcare actively supports the recruitment of people with disabilities. Interested candidates who meet the above criteria are requested to e-mail a detailed CV to kirusha.naicker@netcare.co.za or alternatively fax: 27 (0) 86 665 5484

Source: NETCARE

Closing date: 26-03-2019