Call Centre(collection) agent - Mr Price

Intro....

You are enthusiastic, have an excellent way with people and certainly know how to stand your ground when necessary!

Are you someone that has good communication skills, assertiveness and persuasiveness? This is what it takes in this role which involves contacting arrears customers to collect on the overdue installments for all lending products, thereby minimizing bad debt write offs.
As a strong team player you will report into the Collections Team Leader

Key responsibilities will include:

Accurately updating customers' information
Establishing a rapport with customers and rehabilitating customers through excellent customer service standards
Ensuring all quality of work is in line with Service Level Agreements.
Negotiate payment arrangement in accordance with set standards

Job Requirements:

A good telephone manner, customer service orientation and attention to detail is what it takes to succeed in this role, as well as the following key requirements:

Grade 12 qualification
1 years' experience in debt collection and/or relevant tertiary qualification
Knowledge of NCA requirements pertaining to collections and credit control;
Understanding of the life-cycle of an account;
Understanding of the collection process and the systems that drive these processes
Able to work overtime when required
Computer literacy - MS Office.
Must be able to work from 11:30 to 20:00 and alternate Saturdays

How to apply for this:

APPLY HERE