ROLE SUMMARY
To manage the flow of day to day work in the Technical and Clinical Engineering departments. The Technical Services Clerk also assists the Technical Manager with administrative functions relating to the department.
KEY WORK OUTPUT AND ACCOUNTABILITIES
The duties of the post include but are not limited to the following, and are carried out in accordance with Netcare’s Policies and Procedures. The objective of this post is to render and promote cost effective quality patient care in accordance with hospital standards and policies
Interaction between Technical Department, Clinical Engineering and the rest of the facility
Operating the “MyMarket” system – obtain quotes, process invoices and statements
Maintaining an asset system of maintenance significant items {MSI} on the Aramis system, as well as scheduling and managing of schedules on the system
Managing the flow of day to day work in the Technical and Clinical Engineering departments
Assisting the Technical Manager with administrative functions relating to the department
Financial month end reporting
SKILLS PROFILE EDUCATION
Grade 12 or equivalent NQF Level 4 Qualification
WORK EXPERIENCE
Minimum 2 years working experience in a similar position with a proven track record
Service industry experience advantageous
KNOWLEDGE
Must be computer literate
SAP knowledge will be advantageous
Excellent interpersonal and communication skills
Be able to interact with internal and external customers
Professional flexibility in working hours while supporting daily business hours
NON MANAGERIAL/ SPECIALIST SKILLS
Coaching Others*
The capacity to recognise development areas in others and support them to facilitate personal development through coaching.
Leading and Managing Change*
The capacity to implement and support change initiatives and to provide leadership in times of uncertainty.
Performance Development*
The ability to evaluate and develop different levels of capacity within a team to achieve set objectives.
Taking Action*
Capable of recognising the need for action, considering possible risks and taking responsibility for results.
Decision Making*
Capable of making decisions timeously and taking responsibility for the consequences.
Managing Self*
Capacity to plan, organise and control own work environment by setting appropriate priorities and achieving set objectives within a given time frame.
Customer Focus and Service Delivery*
The capacity to identify and respond to the needs of *internal and external customers. *Internal and external customers include patients, doctors, colleagues, suppliers, visitors, vendors and any other person that requires a relationship
Adapting and Responding to Change*
Capable of supporting and advocating change initiatives and managing own reaction to change. Printed copies of this document are uncontrolled and must be destroyed after use
Continuous Improvement *
The capacity to improve systems and processes to facilitate continuous improvement.
Personal Work Ethic*
Capacity to instil an ethic of quality and consistency in self and others.
Building Relationships*
Capacity to establish constructive and effective relationships.
Communication*
The capacity to clearly present information, either written or verbal.
Teamwork*
Capacity to cooperate with others to work towards a common goal.
Technical Knowledge*
The capacity to perform a technical function to required standards.
Netcare Values*
At Netcare, our core value is care. We care about the dignity of our patients and all members of the Netcare family. We care about the participation of our people and our partners in everything we do. We care about truth in all our actions. We are passionate about quality care and professional excellence.
Care - The basis of our business. The professional, ethical patient care and services we offer at every level of the organisation.
Truth - The crucial element in building relationships that work. Open communication with honesty and integrity is essential.
Dignity - An acknowledgement of the uniqueness of individuals. A commitment to care with the qualities of respect and understanding.
Passion - The creative, passionate and innovative drive to do things better than before. To develop and implement successful healthcare solutions for all.
Participation - The willingness and desire to work in productive and creative partnerships with others and the commitment to communicate.
The Netcare Way
Netcare is committed to providing quality care. Our basic service standard holds us accountable for the below seven behaviours which you will be accountable to uphold: I always greet everyone to show my respect.
I always wear my name badge to show my identity.
I am always well groomed to show my dignity.
I always practise proper hand hygiene to show my care.
I always seek consent to show my compassion.
I always say thank you to show my appreciation.
I always embrace diversity to show I am not a racist.
Source: NETCARE PDF
APPLICATION PROCESS NETCARE IS AN EQUAL OPPORTUNITY EMPLOYER
The Company's approved Employment Equity plan and targets will be considered as part of the recruitment process aligned to the Group’s Employment Equity strategy. Netcare actively supports the recruitment of people with disabilities. Interested candidates who meet the above criteria are requested to e-mail a detailed CV to joyce.mautjane@netcare.co.za or alternatively fax application details to 086 7296 919
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