A little about us:
Passion, value and partnership. If you believe in these core values, we believe you’re a perfect match for the Mr Price Group. The Mr Price Group has 6 trading divisions namely: mrp, mrphome, mrpsport, Miladys, Sheet Street and mrpmoney. We employ over 16000 people and retail in over 1000 South African based stores, almost 100 international stores and through our online channels offering our full product assortments.
Responsibilities
Maintain and update the customer’s query Ticket - by recording accurate information and updating details on Zendesk
Resolves product or service queries - by clarifying the customer’s query or complaint; determining the cause of the problem; selecting and explaining the best solution to solve the query or problem; expediting correction or adjustment; following up to ensure resolution.
Telephonically confirm personal details.
Telephonically request missing information details.
Update details on system and notify customer once complete.
Ensure Debtor’s administration standards are adhered to when dealing with customer calls and correspondence.
Ensure quality, friendly, consistent interaction when dealing with customers.
Respond to and action all customer communication received through the various channels; web, email, fax and post within the allotted time periods.
Deal efficiently and accurately with all queries and complaints from customers or stores, and ensuring they are timeously resolved.
Maintain and improves quality results by adhering to standards and guidelines; recommending improved procedures.
Requirements
Resolves product or service queries - by clarifying the customer’s query or complaint; determining the cause of the problem; selecting and explaining the best solution to solve the query or problem; expediting correction or adjustment; following up to ensure resolution.
Telephonically confirm personal details.
Telephonically request missing information details.
Update details on system and notify customer once complete.
Ensure Debtor’s administration standards are adhered to when dealing with customer calls and correspondence.
Ensure quality, friendly, consistent interaction when dealing with customers.
Respond to and action all customer communication received through the various channels; web, email, fax and post within the allotted time periods.
Deal efficiently and accurately with all queries and complaints from customers or stores, and ensuring they are timeously resolved.
Maintain and improves quality results by adhering to standards and guidelines; recommending improved procedures.
Requirements
Grade 12
2-3 years customer care experience.
Knowledge of the National Credit Act (NCA), Consumer Protection Act (CPA), Protection of Personal Information Act (POPI), ICASA regulations.
Knowledge of Mobile and cellular products.
Excellent communication skills in English (Written & verbal).
How to apply for this:
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