Contact Centre Learnership (Clicks)

The Clicks group is looking for unemployed persons from various communities, interests and appropriate qualification to enter into a National Certificate in Contact Centre (NQF Level 2). The learnership is a work based learning programme that leads to a National Certificate in Call Centre Support which is NQF level 2 qualifications. The programme assists learners to prepare for the workplace and promotes access to increased employment opportunities within the Contact Centre environment. This opportunity is based in the Western Cape.

The incumbent will be responsible for:

Conducting themselves as employees of Clicks Group according to Company values
Attending classroom activities and practical on the job training as well as carrying out functions in line with the Learnership
Acquiring knowledge of company products, policies and procedures in order to be successful at on the job training activities
Compiling a Portfolio of Evidence for submission to SETA
Completing logbooks for work-based learning
Achieving the required level in formative and summative assessments
Demonstrating commitment to working in the Contact Centre Environment
Demonstrating skills in using the company’s systems
Showing understanding of the operational processes

Requirements

Completed Grade 12 Certificate
English
Mathematics
Currently Unemployed and can commit 12 months to the programme
South African citizens between the ages of 18 and 35 years

Competencies Required

Relating and Networking
Following Instructions and Procedures
Working with People
Learning and Researching
Adhering to Principles and Values
Ability to work under pressure while being client centric at all times
Good communication skills

How to apply for this:

Click here to apply

Closing date: 25 May 2016