Data Capturer Learnership at Guardrisk

Guardrisk Allied Products and Services invites applications for a Data Capturer Learnership at their Admed Operation in Sandton.

Positions Purpose

Data capturing in respect of medical gap Short Term Insurance Products.
Ensuring that the principles and outcomes of TCF (Treating Customers Fairly) are practised and achieved in all duties performed and services provided to Admed customers.
The Guardrisk Group is the world’s largest specialist cell captive insurance group of its kind and is the leading alternative risk transfer provider in South Africa comprising a short-term insurer, life insurer and an underwriting manager (binder holder)

Requirements

At least a matric qualification with a pass in the subject of typingor computer science
Basic computer skills (MS Office suite)
At least 6 months’ administration / information capturing experience

The incumbent will be responsible for


Receiving of new applications and claims and where applicable, queries via e-mail and facsimile
Accurately and completely capturing of new applications and pre-capturing of new claims onto MAGPI on the same day or within 24 hours of receipt
Interacting with customers telephonically or via e-mail in respect of incomplete / incorrect personal details on application forms or claim forms
Responding to queries received on the same day or within 24 hours of receipt
Ensuring a high level of customer service when liaising with individual and corporate customers, intermediaries, binder holders and colleagues
Managing of difficult and / or irate customers in a courteous, polite and calm manner
Where requested, providing support to the front line team for inbound call overflows, query handling, complaints handling and mailbox coordination
Ensuring that the principles of TCF are delivered across every function performed, with a specific focus on the achievement of TCF Outcome 6 (Customers do not face unreasonable post-sale barriers to change product, switch provider, submit a claim or make a complaint)


Competencies

Ability to capture data with speed and accuracy
Resilience and ability to work under pressure
Computer literate with strong typing capability
Strong sense of responsibility and ownership

Disciplined and reliable

Adaptability and willing to go the extra mile where necessary
Organized and focused
Results and solutions driven
Good communication skills and ability to professionally manage customers
A team player


How to apply for this:

Click here to apply

Closing date is 03 June 2016.