Learnership Programme at Momentum

Momentum is offering a fantastic learning opportunity in the Claims Service Contact Centre department at their LISCOE Retail Solutions division/business unit based in Centurion. The purpose of the learnership is to provide a support service to the claims department by liaising with clients/stakeholders and providing solutions.

The incumbent will be responsible for

Contribute to the overall team achievement of set team targets through excellence.
Answer and provide first time resolution and quality driven responses to all correspondences.
Adhere to the standard operating procedures when communicating with clients through recording and updating of calls, update query with actions taken and escalate to the relevant assessor on the claims system.
Keep client informed (verbally and/or in writing) if any unresolved queries is outstanding.
Delivering effective and consistent service and support to external clients within specified service level agreements.
Engaging and retaining of clients within their current portfolios aligned to the Treating Customers Fairly principles.
Make recommendations to improve client service and fair treatment of clients within area of responsibility.
Participate and contribute to a culture which builds rewarding relationships, facilitates feedback and provides exceptional client service.
Develop and maintain productive and collaborative working relationships with colleagues, peers and stakeholders.
Continuously develop own expertise in terms of professional, industry and legislation knowledge.
Contribute to continuous innovation through the development, sharing and implementation of new ideas.
Take ownership for driving your career development
Identify solutions to enhance cost effectiveness and increase operational efficiency.
Responsibly managing financial and other company resources under your control.
Provide input into the risk identification processes and communicate recommendations in the appropriate forum.

The applicant should meet these requirements:

Matric or Grade 12
Studying towards a qualification relevant in the Financial Services Industry – proof must be supplied.
No experience required

Competencies

Business Acumen
Client/Stakeholder Commitment
Drive for Results
Leads Change and Innovation
Collaboration
Impact and Influence
Self-Awareness and Insight
Diversity and Inclusiveness

How to apply for this:

Click here to apply

Closing date : 27 May 2016