Job Purpose
To provide world class service by attending to teller related transactional and banking requirements; needs of clients and refer cross sell opportunities.
Job Responsibilities
- Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank culture building initiatives (e.g. Surveys etc.).
- Enable the further processing of inter-bank transfers by preparing all transactional documents and originals (WASTE) in the required format by the required deadline for hand over to couriers.
- Ensure accuracy and prevent fraud; risks and losses by authenticating clients and transactions and by following relevant procedure and policies.
- Ensure an understanding of client's needs by providing world class service to clients by greeting; listening and asking questions .Deliver on identified client needs by following the appropriate process and procedures and through providing feedback; satisfying client needs; building client relationships and through client retention.
- Provide sales leads and enable cross-selling (without advising) of products by identifying; making suggestions; and referring to the relevant department for action.
- Remain current and stay abreast of Nedbank risk and compliance requirements by reading the relevant newsletters;
Preferred Qualification
Matric / Grade 12 / National Senior Certificate
Minimum Experience Level
6 months' customer facing experience in a retail environment will be an advantage
Behavioural Competencies
- Building Customer Loyalty
- Applied Learning
- Contributing to Team Success
- Communication
- Stress Tolerance
- Quality Orientation
How to apply for this:
Closing date: 24-11-2016
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