Grade 12 / Matric
Healthcare industry experience
BAA / First Aid Level 3 advantageous
1-2 years experience in an Emergency Contact Centre environment
Experience on a Computer Aided Dispatch System is advantageous
Excellent Computer Literacy
High attention to detail and ability to organise, plan and prioritise
Working in a 24hour environment which includes weekends and public holidays
Excellent administrative skills
Healthcare industry experience
BAA / First Aid Level 3 advantageous
1-2 years experience in an Emergency Contact Centre environment
Experience on a Computer Aided Dispatch System is advantageous
Excellent Computer Literacy
High attention to detail and ability to organise, plan and prioritise
Working in a 24hour environment which includes weekends and public holidays
Excellent administrative skills
Key Outputs
Retrieves information from callers by using appropriate questioning techniques to determine their locations and the nature of their problems and captures the information into the computer aided dispatch system
Operates automated and/or communications equipment such as the computer aided dispatch terminal
Participates in the administration of the Communications Centre through the offline communication media requests
Read and effectively interpret small–scale maps and information from a computer screen to determine locations and provide directions
Records details of all calls,dispatches and messages received.
Provides the caller with basic instructions to safeguard persons in hazardous conditions prior to arrival of EMS crew or transfers the caller to the Support Resource Officer/ Case Manager where necessary for further pre-arrival instructions
Operates automated and/or communications equipment such as the computer aided dispatch terminal
Participates in the administration of the Communications Centre through the offline communication media requests
Read and effectively interpret small–scale maps and information from a computer screen to determine locations and provide directions
Records details of all calls,dispatches and messages received.
Provides the caller with basic instructions to safeguard persons in hazardous conditions prior to arrival of EMS crew or transfers the caller to the Support Resource Officer/ Case Manager where necessary for further pre-arrival instructions
How to apply for this:
Other Information
Mediclinic is contracted as the recruitment agent for ER24 as the employer. Candidates who are interested in applying for this position, can apply directly at .Telephone number for enquiries: +27 21 943 6111. Please note that the Off-line Closing Date is applicable to all applications made through the Mediclinic Career Centre. ER24 strives to be the first call in any medical emergency and respond in a way that reflects realhelprealfast. The company's mission is to deliver efficient emergency medical services in a socially responsible manner. We invest in the development of people, infrastructure and technology. We foster mutually beneficial long term relationships. We are innovative in our approach in order to enhance our brand awareness and gain a sustainable competitive advantage. ER24 subscribe to the values of Professionalism, Integrity, Compassion, Innovation and Balance.
Closing date: 28-02-2017
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